So, to be honest, I was kinda scared going to Maggiano’s. I mean, I have celiac and I was going to eat Italian food, one of the worst choices for us. I have to say, the food was great! We did have an issue with our waitress though that almost ruined the night. We orders a bunch of apps, Caprese, Mussels and the chopped salad. Our waitress took a while to get to us, too many people sat in her section at the same time. When she finally paid us some attention, I informed her that I had a gluten allergy. She asked about it to make sure what it was and I mentioned the issue with cross contamination and said she understood. When the mussels came out, we had to send it straight back, there was bread sticking out of the plate. The waitress still was confused and really paid no attention to us. Luckily, the chef came out, asked what the issue was, and was totally familiar with the allergy and helped us out a lot. Also informed me that the salad came with seared prosciutto that was done in the same pan as the chicken so it was out. If it was not for the chef and his knowledge, the evening could have been really bad.
In short, the food was fantastic, the service kinda sucked, the chef was great.
I am compelled to write this after reading your post. I have been to Maggiano’s 4 times. Once in 2008 and 3 times in 2009. Last time was November 2009. And each time I am completely pleased with the service and the choice of gluten free menu options. From the Wait staff, Chef and Manager all making my dining so enjoyable. The chef each time has sent me home with a fresh bag of gluten free pasta for me to cook and enjoy at home!